Case Study: a leading European-based manufacturer averts performance problems with NETSCOUT nGeniusONE

Global Manufacturer Leverages nGenius Solution to Avert Performance Problems With New Service Rollout

A leading European-based manufacturer faced the challenge of proactively managing its extremely complex global network to prevent service delivery problems and reduce help desk calls. The company needed to move from reactive troubleshooting to predicting and preventing user-impacting performance issues. To address this, they turned to the vendor NETSCOUT and its nGeniusONE Service Assurance platform.

NETSCOUT's solution provided automated anomaly detection and Key Performance Indicators (KPIs) that delivered early warnings of performance degradation. This allowed the network team to identify and conclusively diagnose design issues with a newly released application before users were impacted. The solution enabled rapid problem isolation and provided irrefutable evidence for collaborating with a third-party developer to implement an immediate fix, resulting in significant time savings for the IT staff and averting a major service disruption.