Case Study: Global Investment Bank reduces downtime from weeks to minutes with NETSCOUT nGeniusONE and nGeniusPULSE

Global Investment Bank Reduces Downtime from Weeks to Minutes with NETSCOUT Solutions

This global investment bank with more than 50,000 employees across 35 countries relied on critical applications for clearing, portfolio management and treasury services but suffered frequent intermittent outages and poor visibility after multiple mergers and network changes. A new company-wide video conferencing rollout also experienced call drops and quality issues, and IT lacked the tools to quickly identify whether problems were in databases, application servers, networks or UC infrastructure.

By deploying NETSCOUT’s nGeniusONE, InfiniStreamNG and nGeniusPULSE (including nPoint probes and custom dashboards), IT gained end-to-end visibility and proactive testing of branch services. The tools pinpointed an MQ transaction failure in minutes and uncovered a misconfigured session border controller that caused video-call drops; as a result MTTR fell from weeks to minutes, end-user experience and customer satisfaction improved, and cross-team troubleshooting became faster and more effective.