Case Study: Global Hospitality Company achieves end-to-end cloud service assurance and faster MTTR with NETSCOUT vSTREAM & nGeniusONE

Global Hospitality Assures Quality Application Services in the Cloud

A U.S.–based hospitality company operating dozens of resorts introduced a new guest services application hosted by a third‑party cloud provider. When the application began to cause occasional customer-impacting slowdowns, the network team needed end-to-end visibility into traffic and servers — whether on-premises at resorts and data centers or in the public cloud — to diagnose and resolve issues quickly.

The company extended its existing NETSCOUT deployment by adding vSTREAM virtual appliances in the cloud and integrating them with the nGeniusONE service assurance platform and InfiniStream appliances on-premises. This vendor‑agnostic, ASI‑driven visibility delivered real‑time end‑to‑end session data, reduced mean time to resolve customer issues, and improved collaboration between network, application and cloud teams — restoring and maintaining a high-quality guest experience.