Case Study: Global Home Fashion Retailer achieves end-to-end visibility and minimizes costly downtime with NETSCOUT

Global Home Fashion Retailer Gains Visibility Into Mission Critical Buyer Applications and Distribution Services

This global home‑fashion retailer — nearly 4,000 stores across nine countries and more than $30B in annual revenue — faced critical availability and performance problems: network congestion and lack of visibility were disrupting mission‑critical applications and voice services between stores, distribution centers, buying offices and datacenters, costing the business millions per hour and forcing time‑consuming “war room” troubleshooting.

NETSCOUT deployed InfiniStream/InfiniStreamNG appliances, nGenius Packet Flow Switches, nGeniusONE dashboards/Grid and OptiViewXG handhelds to provide end‑to‑end monitoring and fast root‑cause analysis. The solution exposed SIP provisioning and WAN congestion (unauthorized video streaming) issues, enabled proactive fixes, reduced downtime and revenue loss, and improved IT visibility and collaboration so problems are found and resolved far more quickly.