Case Study: Global Home Fashion Retailer achieves continuous application and distribution service availability, minimizing downtime and saving millions with NETSCOUT

Global Home Fashion Retailer Assures Performance of Buyer Applications and Distribution Services in Production & Disaster Recovery Data Centers

This global home-fashion retailer—nearly 4,000 stores across nine countries and over $30 billion in annual revenue—faced critical risks from poor visibility into network and application performance. IT struggled to monitor uptime and resolve congestion and voice-quality problems across production and disaster-recovery (DR) datacenters, where outages at buying offices or distribution centers could cost the business millions per hour.

NETSCOUT deployed InfiniStream appliances, nGenius Packet Flow Switches, nGeniusONE with ASI and an OptiView XG tablet, plus a hot-standby nGeniusONE in the DR site to ensure continuous visibility. The solution quickly pinpointed SIP provisioning and unauthorized streaming as root causes, enabling faster fixes, minimizing downtime and preventing millions in lost revenue, while improving IT collaboration and shifting the team from reactive firefighting to proactive service assurance.