Case Study: Global Financial Services Company achieves cloud-ready service visibility and improved call quality with NETSCOUT

Global Financial Services Company Prepares for Move to the Cloud with NETSCOUT

A global, privately held financial services firm with nearly $2 trillion in assets under management and more than $7 billion in annual revenue faced a major IT transformation: datacenter consolidation, deployment of a new gateway datacenter for cloud expansion, and rising call-quality problems in its revenue-driving contact centers. The team needed scalable, real-time visibility into virtualized east‑west traffic and voice services to quickly pinpoint root causes as services migrated to cloud and new datacenters.

The firm deployed NETSCOUT’s nGeniusONE platform with vSCOUT and vSTREAM virtual appliances, nGenius packet flow switches, and premium support to instrument virtual servers and call flows. The solution delivered continuous smart data, granular packet capture and dashboards for media and call monitoring, enabling faster troubleshooting, dramatic improvements in call quality, validated application migrations, and sustained visibility into on‑premises and cloud services—protecting millions in monthly revenue.