Case Study: Global Financial Services Company reduces downtime and improves application performance with NETSCOUT nGeniusONE

Global Financial Services Company Improves Application Performance and Reduces Downtime

This community-based global financial services company serves more than 70 million customers through 5,000+ branches, thousands of ATMs, contact centers and online/mobile channels. IT faced intense pressure to maintain 24/7 availability for critical customer-facing applications (online banking, brokerage, small business services) while tens of thousands of remote employees relied on VPN access; intermittent VPN delay and jitter (over 200 ms) and limited visibility into real-time and historical application/server performance made fault isolation slow and costly.

The bank deployed NETSCOUT’s nGeniusONE service assurance platform with InfiniStream appliances and premium support, giving IT unified visibility into network and application health, service tiles and dependency maps. The team quickly identified misrouted traffic overloading a datacenter, rerouted it to restore normal service, and since deployment has reduced MTTR, averted unnecessary downtime, improved end-user experience and strengthened cross-team collaboration.