Case Study: Global Equipment Manufacturer achieves proactive application management and improved end-user experience with NETSCOUT

Global Equipment Manufacturer Improves End-User Experience with Proactive Application Management

A U.S.-based global equipment manufacturer—building agricultural, construction, and forestry machinery across 100+ facilities in 30 countries with over $60B in annual revenue—needed to ensure flawless access to its network, applications and communications. Its legacy monitoring was reactive, limited to TCP, with insufficient DNS support, packet capture capacity and visibility into UDP, Layer‑2 and hybrid UC&C traffic; IT required a scalable, proactive platform with large packet storage and end‑user performance metrics.

The company deployed NETSCOUT’s nGeniusONE Service Assurance platform with InfiniStreamNG appliances, nGenius for Flows and the nGenius UC Collector to convert wire data into actionable Smart Data for proactive detection and troubleshooting. The solution quickly identified QoS mismatches, packet loss, database and application slowdowns, and authentication errors—reducing MTTR, improving end‑user experience (including voice), increasing IT productivity, and providing the visibility and storage needed for long‑term analysis and better business decisions.