Case Study: Global Communications Service Provider achieves assured retail end-user experience and reduced MTTR with NETSCOUT

Global Communications Provider Assures Quality End-User Experience in Retail Stores with NETSCOUT

A Fortune 50 global communications provider with more than 1,000 retail stores needed better visibility into the end‑user experience at its locations to ensure sales associates had fast, reliable access to CRM, POS and credit‑card authorization systems over store Wi‑Fi and wired networks. Slow or unavailable services risked lost sales and reputational damage, so the IT team required a way to proactively monitor store performance and quickly isolate problems.

They deployed NETSCOUT’s nGeniusPULSE (nPoints) integrated with their existing nGeniusONE/ISNG platform to run synthetic availability and Business Transaction Tests from stores, drill down into infrastructure, and track trends. The solution detected a major third‑party server issue before a product launch, identified routing and configuration faults at specific stores, reduced mean‑time‑to‑restore, and helped preserve revenue and customer experience.