Case Study: Global Car Rental Company achieves sub-1.5s web response and reduced MTTR with NETSCOUT nGeniusONE

Global Car Rental Company Assures Performance of Leading Digital Service Platform with NETSCOUT

A global car rental leader with thousands of locations and heavy reliance on third‑party travel sites was losing bookings when customer queries timed out. After migrating from physical to virtual servers, a complex web‑services environment began exhibiting response‑time degradations—partners require answers within 1.5 seconds—making triage difficult and threatening revenue and SLAs.

NETSCOUT deployed nGeniusONE with InfiniStream appliances and packet flow switches to provide end‑to‑end visibility and deep analysis. The tools quickly identified load‑balancer latency caused by a recent patch and additional delays inside the virtual server environment, enabling fast remediation, dramatically reduced MTTR, restored sub‑1.5‑second responses, avoided revenue loss, and improved proactive monitoring and cross‑team collaboration.