Case Study: Global Business Process Outsourcing and Consulting Services Company improves service delivery with NETSCOUT smart visibility

Global Business Process Outsourcer Improves Service Delivery With NETSCOUT Smart Visibility

The Business Process Outsourcing and Consulting Services Company, a global BPO and consulting leader, faced visibility gaps in application performance and data center migration, along with a need to better operationalize vendor solutions. To address these challenges, the company turned to NETSCOUT and its Smart Visibility capabilities, including the nGeniusONE Service Assurance platform.

NETSCOUT implemented InfiniStreamNG appliances, nGenius Packet Flow Switches, and nGenius Visibility as a Service to improve real-time monitoring across network, data center, VPN, and application environments. The result was reduced mean time to repair, minimized downtime, and faster root-cause analysis for migration-related performance issues, while also giving the company a vendor-neutral platform to rationalize tools and extend visibility across critical services.