Case Study: Leading Hotel and Gaming Company achieves faster MTTR and real-time service-edge visibility with NETSCOUT

Gaming Leader’s Cloud, Virtualization Investments Pay Off With NETSCOUT Service Edge Visibility

A large hotel and gaming company recovering strong quarters after pandemic restrictions had invested in Cisco switching, multi-cloud (including AWS), SaaS, co‑located data centers and VMware virtual environments — but those advances increased operational complexity. When players experienced sluggish video slot performance, the casino’s existing vendor visualization and network toolsets failed to pinpoint the root cause, leaving IT unable to resolve latency and payout issues that directly impact revenue and guest experience.

NETSCOUT was engaged and deployed nGeniusONE with InfiniStreamNG software appliances, vSTREAM virtual appliances and a Packet Flow OS packet broker to deliver packet‑derived metadata and unified visibility across on‑premises, cloud and virtual service edges. With the new, vendor‑agnostic monitoring the team quickly identified and corrected a third‑party controller configuration, restoring slot performance, shortening mean time to recovery and providing real‑time 24x7 monitoring to protect revenue and guest satisfaction.