Case Study: Netcontroll slashes MTTR by 95% and improves service delivery with NETSCOUT nGeniusONE

Full-Service Technical Consulting Firm Netcontroll Optimizes Its Service Delivery with Technology Partner NETSCOUT

Netcontroll Group, headquartered in Mexico City, is a full-service network, telecommunications, and IT security consulting firm that provides design, operations, hardware/software sales and training for businesses and government agencies across Mexico. Their clients demanded tailored, business-impacting analysis and rapid resolution of complex service problems, but siloed monitoring tools left Netcontroll with poor operational visibility, long mean time to knowledge (MTTK), extended war-room troubleshooting and reduced staff productivity.

Netcontroll deployed the NETSCOUT nGeniusONE Service Assurance platform with Adaptive Service Intelligence (ASI) to consolidate monitoring, gain end-to-end, traffic-based visibility, and enable faster root-cause analysis. The solution cut CAPEX by roughly 75%, reduced problem identification and troubleshooting time by 75–100%, lowered MTTK by 50–74%, slashed MTTR by about 95%, and markedly improved user experience and IT team efficiency.

Netcontroll

Arturo Aguilar

IT Architect