Case Study: Fortune 500 Transportation Services Company achieves improved service performance and reduced business risk with NETSCOUT nGeniusONE Platform

Fortune 500 Transportation Services Company - Customer Case Study

A Fortune 500 transportation services company (name withheld) faced the growing complexity of managing digital services at scale and the rapid pace of change across networks, applications and users. The organization needed situational awareness via service‑centric dashboards, continuous monitoring and real‑time analytics to quickly identify root causes of performance problems and assure digital initiatives.

They implemented the NETSCOUT nGeniusONE Service Assurance Platform (with InfiniStream appliances and nGeniusPULSE for cloud) to gain end‑to‑end visibility and faster troubleshooting. The customer rated NETSCOUT as best‑in‑class or significantly better across cloud, virtualization, UC&C and IoT use cases, reported 10–24% reductions in business risk and service performance improvements, and saw payback for customer experience, operational efficiencies and new business models within 0–3 months (increased collaboration in 6–12 months).