Case Study: Fortune 500 Health Care Company achieves rapid payback and improved customer experience with NETSCOUT nGeniusONE Platform

Fortune 500 Health Care Company - Customer Case Study

A Fortune 500 health care company (name withheld) needed better visibility and assurance across a complex digital environment — including network, applications, unified communications, cloud and IoT. Their challenge was continuous, real-time monitoring to quickly identify root causes, understand capacity trends, and maintain service quality as they rolled out new digital services.

They implemented NETSCOUT nGeniusONE with InfiniStream appliances and nGenius PULSE to gain automatic discovery, service-centric dashboards, contextual analytics and rapid triage capabilities. The platform was rated best-in-class for UC&C and application/cloud monitoring, delivered 10–24% reductions in business risk and service performance improvements, and generated payback on customer experience and operational efficiencies within 0–3 months.