Case Study: Global Financial Services Company achieves faster troubleshooting and reduced MTTR with NETSCOUT Visibility as a Service

Financial Services Leader Improves Business Delivery with NETSCOUT Visibility as a Service Program

This global financial services firm runs web and mobile platforms, next‑generation contact centers, and hundreds of remote locations to support retail and commercial customers. During peak seasons the NetOps team became understaffed and lost nGeniusONE subject‑matter experts, while increased reliance on third‑party and cloud providers made performance problems harder to diagnose quickly — creating an urgent need for faster time‑to‑knowledge and consistent troubleshooting across the business.

The company subscribed to NETSCOUT Visibility as a Service (VaaS), leveraging nGeniusONE, InfiniStreamNG appliances, and a remote team of trained SMEs to build dashboards, map dependencies, and perform session and packet analysis. The VaaS engagement pinpointed a vendor network issue that caused application resets, restored service quality, reduced MTTK/MTTR with 100% troubleshooting accuracy, avoided hiring/training costs, and increased ROI and strategic trust in NETSCOUT while maintaining privacy compliance.