Case Study: Fidelity Investments achieves 80% faster MTTR and slashes war‑room time with NETSCOUT nGeniusONE

Financial Services Giant Fidelity Investments Uses NETSCOUT Solutions to Optimize the Performance of Its Global Network and IT Services

Fidelity Investments, a global financial services firm managing over $5 trillion and serving more than 20 million clients, needed bullet‑proof, 24/7 IT infrastructure to support 21 million monthly website visitors, 140 US locations and strict SOX requirements. Multiple siloed monitoring tools left limited visibility into service dependencies, long war‑room sessions, and slow time‑to‑knowledge that risked customer experience and brand reputation.

Fidelity deployed NETSCOUT’s nGeniusONE platform with ASI‑powered InfiniStream packet analysis to gain a single, end‑to‑end view of network, applications and UC services. The solution cut war‑room time from 10–20 hours to a maximum of five, reduced MTTR by about 80%, improved service KPIs by 50–74%, and lowered CAPEX by up to 9% by consolidating tools—resulting in faster troubleshooting and better end‑user experience.

Fidelity Investments

Ernie Yumul

IT Engineer