Case Study: a financial service company improves customer experience and service visibility with NETSCOUT

Financial Service Company Makes OnLine Customer Experience a Priority

A U.S.-based financial service company, offering leasing, financing, and banking services, faced a significant challenge. Its IT teams lacked visibility into network, voice, and application performance across its data centers, branch offices, and third-party affiliates. This inability to proactively identify degradations in critical services like Salesforce, VoIP, and a custom Citrix application often led to user-impacting issues before they could be resolved.

To address this, the company turned to NETSCOUT. They implemented the nGeniusONE Service Assurance platform and nGeniusPULSE, which provided comprehensive visibility through wire-data analysis and synthetic transaction testing. The solution empowered different IT teams to collaborate and troubleshoot issues directly, reducing mean time to resolution and preventing problems before users were affected. NETSCOUT's tools also enabled evidence-based capacity planning and forecasting, leading to improved operational efficiency and service reliability.