Case Study: Leading Market Research Firm reduces MTTR and consolidates monitoring with NETSCOUT

Financial Leader Reduces MTTR with NETSCOUT Visibility

This century-old financial services leader, serving over a million clients with trading, investing, and banking services, struggled with visibility gaps across its infrastructure — including third-party WAN providers and cloud environments — and an ad-hoc monitoring approach that produced slow troubleshooting and high mean time to repair (MTTR), risking employee productivity, customer experience, and revenue-critical trading activity.

By deploying NETSCOUT’s nGeniusONE platform with InfiniStreamNG and vSTREAM appliances across data centers, DMZs, third-party WAN links and AWS, the IT team gained packet-level, vendor-neutral visibility and centralized dashboards. The solution consolidated monitoring tools, improved capacity and bandwidth planning, enabled faster triage and reduced MTTR, and delivered continuous, scalable monitoring and support to keep trading and customer-facing applications performing reliably.