Case Study: Leading Holdings Company achieves improved business service reliability and high-quality remote user experience with NETSCOUT

Financial Leader Improves Business Service Reliability With NETSCOUT

A centralized IT team for a holdings company that controls a global banking institution (serving nearly 150 million customers) faced staggered technology adoption across separate infrastructures and CapEx constraints while standing up new on‑premises data centers. At the same time, employees and remote offices experienced poor Citrix VDI, Oracle, VoIP and Cisco UCS performance that generated high Help Desk volumes and risked business continuity for work‑from‑home users.

IT extended the existing NETSCOUT footprint—deploying nGeniusONE service assurance, InfiniStreamNG software appliances (40Gb), nGenius PFOS packet broker technology, and nGeniusPULSE with nPoint sensors—leveraging proven workflows from the banking unit. The single‑vendor, smart‑visibility approach delivered Day‑1 north‑south visibility, synthetic testing for WFH QoE, faster troubleshooting of VDI/VoIP/Oracle issues, reduced tool sprawl, met CapEx guidelines, and lowered vendor‑management OpEx.