Case Study: Global Banking Institution achieves improved data center, UC, and hybrid‑workforce service reliability with NETSCOUT

Financial Leader Improves Business Service Reliability from Data Center, UC, and Hybrid Workforce Technologies

A diversified holdings company that controls a global banking institution needed to stand up new on‑premises data centers and stabilize remote worker services while working within separate network infrastructures and strict CapEx rules. End users were experiencing poor Citrix VDI, VoIP, Oracle, and Cisco UCS performance, and IT lacked single‑pane visibility to troubleshoot issues across the holdings company and the bank, creating help‑desk load and risk to business continuity.

IT standardized on NETSCOUT’s visibility and service‑assurance stack—nGeniusONE, InfiniStreamNG (40Gb support), PFOS packet brokers, and nGeniusPULSE with nPoint sensors—reusing proven workflows from the bank’s earlier deployment. The solution delivered real‑time “smart” packet data, closed visibility gaps, resolved VDI and VoIP/UCS issues for remote staff, ensured Day‑1 data center service performance, reduced tool sprawl, met CapEx constraints, and lowered vendor management OpEx.