Case Study: Large Financial Company improves end-user experience and reduces MTTR with NETSCOUT Service Assurance (nGeniusONE & InfiniStreamNG)

Financial Company Improves User Experience While Planning Digital Transformation

A large U.S. consumer-lending financial firm with over 5,000 employees and multiple operations centers needed constant, secure customer service while accelerating digital transformation. After upgrading to 100GB infrastructure and shifting to remote work during COVID-19, end users experienced persistent availability and performance problems with critical apps like Citrix and VoIP, but legacy point tools left IT without the application- and network-level visibility required to find root causes.

The company deployed NETSCOUT’s Service Assurance suite—nGeniusONE with InfiniStreamNG, Packet Flow Operating System (PFOS), and nGeniusPULSE with nPoint3000s—to capture and analyze packet-level traffic, distribute and condition packets from 100GB links, and run consistent end-user service tests. The solution reduced mean-time-to-resolve, improved collaboration internally and with vendors, lowered total cost of ownership by consolidating tools, and provided future-proof visibility for virtualized and cloud environments.