Case Study: Leading Financial Company achieves end-to-end visibility and reduced MTTR with NETSCOUT Visibility as a Service

Extending Financial Services Remote Visibility and Application Performance Monitoring With NETSCOUT

A large financial services company serving millions of customers across regional hubs and remote offices faced growing monitoring gaps as voice/contact center operations moved to a co‑located data center and core services ran through a managed security service provider (MSSP). Their legacy, NetFlow‑centric, north‑south visibility left them blind to east‑west traffic in virtualized environments, resulting in reactive troubleshooting and delayed problem resolution.

Working with NETSCOUT Visibility as a Service, the firm deployed an nGeniusONE service assurance platform plus InfiniStreamNG, vSTREAM, nGeniusPULSE nPoint sensors, flow collectors and Packet Flow OS to combine packet‑derived smart data, synthetic testing, and flows. The solution delivered real‑time, end‑to‑end application and UC analytics, proactive monitoring, 24x7 VaaS support, customized dashboards and operator training—improving visibility, reducing mean time to repair, and lowering implementation and operational risk.