Case Study: Leading Insurance Company achieves reliable agency communications and Oracle CRM performance with NETSCOUT

European Insurer Streamlines Agent, User Experience With NETSCOUT

A leading European insurer with operations across multiple countries — thousands of regional agencies, hundreds of partner companies and about 75,000 employees — upgraded to an Oracle CRM to improve agent and customer workflows. Soon after deployment, agents reported slow response times and IT discovered it lacked visibility into the Oracle environment, creating communication and transaction bottlenecks at a critical time just before COVID‑19.

The IT team added software-based NETSCOUT packet flow switches to their existing nGeniusONE and InfiniStreamNG deployment to capture and aggregate traffic, producing real‑time Smart Data for both high‑level and granular Oracle analytics. The change quickly resolved CRM performance issues with low CapEx, restored reliable agency communications and insurance processing for over 1,000 sites, and enabled the insurer to support customers during the pandemic.