Case Study: European Insurance and Financial Services Company achieves real-time visibility and successful network upgrade with NETSCOUT

European Insurer Removes Network Blind Spots to Ease Network Upgrade with NETSCOUT

A century-old European insurance and financial services firm serving over 4 million customers through 4,000+ agents was preparing a major network upgrade while rapidly adopting mobile and web claims platforms. Their legacy monitoring tool left critical blind spots — no real-time visibility into changing traffic patterns or a multi-node Kubernetes load balancer — putting digital service performance and the upgrade’s success at risk.

The company deployed NETSCOUT’s nGeniusONE analytics with InfiniStreamNG software appliances and ASI-generated smart data to gain end-to-end, real-time visibility. The solution quickly exposed root causes (DNS and TCP issues, load balancer misconfigurations), supported cleanup and capacity planning, and enabled a successful upgrade with immediate operational benefits, faster troubleshooting, and measurable ROI.