Case Study: a European insurer achieves reliable hybrid workforce UC&C performance with NETSCOUT

European Insurer Optimizes User Experience With NETSCOUT

A European insurer and financial services company faced the significant challenge of supporting a new hybrid workforce, which caused a 300% increase in VPN traffic. Their IT Performance Team lacked visibility into this expanded network environment and the performance of crucial unified communications applications like Microsoft Teams and Cisco UC, putting user experience and service delivery to policyholders at risk. They turned to NETSCOUT for a solution.

NETSOUT provided its nGeniusONE Service Assurance platform and InfiniStreamNG appliances with the Advanced Module. This solution delivered the necessary visibility into the VPN and application performance, enabling the team to efficiently manage the hybrid transition. As a result, NETSCOUT helped the insurer assure reliable performance of business-critical communications services over the VPN, preventing potential business losses and supporting their workforce in a cost-controlled manner.