Case Study: European Insurance Company achieves proactive real-time service assurance and reduced costs with NETSCOUT nGeniusONE

European Insurance Leader Improves Global Business Performance with Real-time Monitoring from NETSCOUT

A European insurance and asset management leader with semi‑autonomous operations in more than 50 countries and annual revenues above €100B faced critical visibility gaps in a regional data center. Load balancer and firewall performance issues produced mismatched traffic, and the local NetOps team lacked packet capture and analytics for effective forensic troubleshooting, forcing reactive investigations and uncertain root‑cause identification.

The company standardized on nGeniusONE, deploying InfiniStreamNG appliances and nGenius packet flow switches to collect ASI‑generated smart data for 24x7 monitoring and on‑demand packet capture. This provided real‑time dashboards, faster visualization and resolution of load balancer and multi‑tier issues, a shift from reactive to proactive monitoring, and reduced CapEx/OpEx and vendor complexity after NETSCOUT was adopted as the global service‑assurance and DDoS protection standard.