Case Study: Leading International Commercial Bank achieves cost-effective visibility and assured voice and data performance with NETSCOUT nGeniusONE

European Bank Gains Visibility to Ensure Voice and Data Performance

A leading European commercial bank with millions of retail and online customers and a global branch network needed better visibility into critical voice and banking applications from its data centers across the WAN to branch locations. Performance degradations — especially in teller and high-volume VoIP traffic — threatened customer service, and recent 10 Gb upgrades plus growing virtualized servers exposed blind spots that made troubleshooting slow and risky during migrations and expansions.

The bank deployed NETSCOUT’s nGeniusONE service assurance platform with InfiniStreamNG software appliances and vSTREAM virtual appliances to provide a single-pane-of-glass view of application and VoIP metrics (packet loss, jitter, latency, MOS) and east‑west virtual traffic. The result was cost-effective, consolidated visibility, faster root-cause isolation through NetOps–Voice collaboration, and improved voice and data performance for customers during ongoing digital transformation.