Case Study: Major European Retail and Commercial Bank achieves MTTR reduction from days to minutes and restores contact center and application performance with NETSCOUT

European Bank Cuts MTTR for Essential Services from Hours or Days to Minutes with NETSCOUT

This major European retail and commercial bank—serving roughly ten million customers through more than 3,000 branches and 24/7 telephone and online channels—faced recurring performance problems that disrupted customer-facing applications and UC&C call quality. Jitter, packet loss and latency led to dropped or unintelligible calls, missed payments and surges in contact center traffic, forcing lengthy multi-day war rooms and leaving IT struggling with slow mean time to repair (MTTR) and unclear vendor accountability.

By deploying NETSCOUT’s nGeniusONE with InfiniStreamNG and vSTREAM appliances plus virtual standby servers across private data centers, colocation sites and AWS, the bank gained packet-level visibility and intuitive service dashboards to quickly pinpoint root causes. The solution cut troubleshooting time from hours or days to minutes, eliminated war rooms, restored UC&C and application performance, improved mean time to knowledge and repair, and supported business continuity and cloud migration efforts.