Case Study: a Tier 1 North American mobile operator improves 5G KPI visibility and cuts downtime with NETSCOUT nGeniusONE

Ensure Trending Key Performance Indicators for 5G Services

A Tier 1 North American mobile operator faced a challenge where scheduled maintenance on their network probes caused a complete loss of visibility into critical 5G service performance metrics on the N7 interface. This lack of key performance indicator (KPI) data for up to two weeks hampered their troubleshooting capabilities and analysis of call records. The customer engaged NETSCOUT to address this significant operational issue.

The NETSCOUT team utilized their nGeniusONE solution to apply a heuristic decoding method that forced an immediate TCP socket re-establishment after a probe reboot, eliminating the 10-day wait period. They also implemented a dynamic indexing technique to prevent table corruption. This solution provided the customer with continuous KPI visibility, which improved their Mean Time To Repair (MTTR) and significantly reduced operational expenses by eliminating two weeks of potential downtime.