Case Study: Multi‑national Oil & Gas Company achieves faster fault detection and improved inter‑building connectivity with NETSCOUT nGeniusPULSE

Energy Company Solves InterBuilding Communications Problem with NETSCOUT

This multi-billion-dollar Fortune 500 oil & gas company with tens of thousands of employees and a complex, multi-building campus experienced intermittent inter‑building communication and application access problems after opening a new headquarters. IT lacked visibility into the many building-to-building and building-to-datacenter paths, making it difficult to isolate which locations or links were affected following a vendor fiber upgrade.

The company deployed NETSCOUT nGeniusPULSE server and nPoints in each building to run continuous, sub‑second synthetic tests across a matrix of source/destination pairs. Visual dashboards and alerts quickly highlighted failed tests and revealed a silently failed DWDM line card, cutting Mean Time to Know, improving end‑user experience across the campus, and enabling faster, data‑driven coordination with third‑party vendors.