Case Study: Leading Electric Utility Provider achieves private 4G LTE assurance and faster incident resolution with NETSCOUT

Electric Utility Provider Leverages NETSCOUT’s Solution to Assure Private 4G LTE Environment

A major public electric utility serving millions added a private 4G LTE network to connect SCADA IoT devices, field crews, first responders and schools, but lacked end‑to‑end visibility into transmission and distributed SCADA, 4G LTE control‑plane signaling and VoLTE. The utility needed a way to separate and monitor distinct power‑infrastructure functions (via APNs) and rapidly identify the root cause of outages and performance problems.

NETSCOUT deployed nGeniusONE, nGenius Session Analyzer, InfiniStreamNG probes and packet flow switches, supported by Professional Services to build dashboards and workflows. The solution provided APN-level KPIs, unified packet‑level visibility and real‑time alerts, enabling proactive detection, faster troubleshooting and significantly reduced mean time to resolution while delivering scalable, continuous monitoring and secure availability for critical grid services.