Case Study: Leading Academic Health System achieves consistent, high-quality patient and staff digital experience with NETSCOUT Smart Edge Monitoring and VaaS

Delivering Quality User Experience for Both Medical Staff and Patients

A nationally ranked, not-for-profit academic health system made up of a dozen hospitals and hundreds of clinics relied on instant access to patient records for roughly a million visits and 35,000 overnight stays per year. Rapid expansion and the addition of web- and cloud-based clinical and business applications exposed gaps in visibility across their core, WAN and client edges, risking patient experience and staff productivity despite an existing NETSCOUT deployment.

The IT team extended NETSCOUT Smart Edge Monitoring—nGeniusONE with InfiniStreamNG appliances, nGeniusPULSE with nPoint sensors and Global Manager—paired with NETSCOUT’s VaaS managed services to deploy packet- and synthetic-based visibility across key sites. The solution protected patient-facing portals and staff apps (Epic, Citrix, Office 365, VoIP), reduced mean time to resolve issues, ensured appropriate bandwidth and QoS, and delivered quick time to value—improving end-user experience for patients and productivity for medical staff.