Case Study: a major carrier service provider protects live streaming quality and revenue with NETSCOUT

Delivering a Consistent, High-Quality Viewership Experience is Essential to Protecting Revenue

A major carrier service provider faced a significant challenge during a major live sporting event when its subscribers experienced severe buffering and degraded video quality. Unable to quickly determine if the problem originated from its own network or the content provider's, the customer needed to protect its reputation and avoid revenue loss. They turned to NETSCOUT's observability solution to gain the necessary visibility.

NETSCOUT provided end-to-end visibility, monitoring the network every 15 minutes and confirming it was stable and performing as expected. This proved the CSP was not at fault, which preserved customer trust, helped avoid SLA penalties, and allowed the content provider to focus its remediation efforts correctly. NETSCOUT's solution enabled faster resolution, protected the brand, and accelerated collaboration across the delivery chain.