Case Study: Global Cruise Line Corporation achieves seamless passenger mobile app performance and reduced MTTR with NETSCOUT

Cruise Line Assures Quality Performance of Customer Mobile Application

A global cruise line operating dozens of ships and thousands of employees needed to guarantee a flawless digital experience for guests and staff — from booking and in‑cruise mobile app features (reservations, digital room access, purchases) to onboard Wi‑Fi, VoIP and back‑office systems. The IT team’s challenge was gaining end‑to‑end visibility across a complex hybrid environment (ship networks, satellite links, data centers, colos and cloud) to monitor service paths, detect degradations, and reduce time to resolve customer‑impacting issues.

The company extended NETSCOUT’s nGeniusONE service assurance platform with InfiniStreamNG (physical and virtual) appliances and nGenius Packet Flow Switches across ships, data centers and cloud services. That deployment delivered unified, transaction‑level visibility, faster troubleshooting and reduced MTTR, evidence‑based capacity planning, and proactive alerts — improving mobile app performance and guest experience while consolidating tools and lowering operational costs.