Case Study: County Health Agency achieves reliable cloud EHR performance and faster issue resolution with NETSCOUT nGeniusONE

County Health Agency Assures Quality Performance of Cloud-based EHR Platform

A U.S. county government healthcare agency that supports 500,000+ patient visits annually and employs 20,000+ staff rolled out a Cloud-based EHR across 20+ locations, replacing siloed servers. The IT team lacked end-to-end visibility into the SaaS EHR, virtual desktops and expanded data centers, and struggled with patient-impacting performance issues while the EHR vendor denied responsibility—leaving clinicians frustrated and the IT organization under pressure.

The agency expanded its NETSCOUT deployment—adding nGeniusONE analytics, InfiniStreamNG and vSTREAM appliances and nGenius 3900 packet flow switches plus site WAN monitoring—to capture smart data across data centers and clinics. This delivered clear service-path visibility, ended vendor finger‑pointing, reduced mean time to resolution, improved WAN cost planning, and measurably boosted application performance and the patient care experience.