Case Study: Information Technology Agency improves case-management application performance and ensures benefits delivery with NETSCOUT

County Government IT Team Improves Custom Application Performance and Benefits Delivery

A County IT Agency that manages the WAN for the Department of Social Services (DSS) faced critical performance problems with a new custom case‑management and benefits eligibility application used to deliver welfare services. The commercial developer/host blamed WAN performance, and multiple agencies needed a quick resolution because slow processing risked delaying benefits for residents.

The County deployed NETSCOUT’s nGeniusONE analytics, InfiniStream appliances, and an nGenius 3900 packet‑flow switch with customized dashboards and support to gain end‑to‑end visibility. NETSCOUT’s monitoring revealed application traffic was “leaving but not coming back,” leading the vendor to fix scripting/traffic issues; the result was restored application performance, faster problem isolation across data centers, and improved delivery of benefits and confidence in the County IT team.