Case Study: County Health Services Agency achieves faster troubleshooting and assured EHR/HL7 performance with NETSCOUT nGeniusONE

County Agency Assures Cloud and SaaS-based Application Performance at Local Hospitals

A county agency that manages a public hospital system needed to ensure reliable, timely delivery of patient-impacting services across data centers and multiple local hospitals. The IT team faced hard-to-detect visibility gaps—particularly for Cerner EHR and HL7 interoperability—and needed faster troubleshooting to prevent service disruptions that could affect patient care.

By deploying NETSCOUT’s nGeniusONE platform with InfiniStreamNG appliances and nGenius Packet Flow Switches, the agency gained packet-level, end-to-end visibility across on‑premises, cloud and SaaS environments. The solution closed visibility gaps, reduced mean time to repair, improved monitoring of EHR and HL7 transactions, and enabled proactive troubleshooting to maintain consistent performance for mission‑critical healthcare services.