Case Study: Communications Company achieves flawless attendee wireless experience at high-profile sporting event with NETSCOUT nGeniusPULSE

Communications Company is a Hero at Marquee Sporting Event

A national communications company with 25+ years’ experience providing wireless services for large venues was tasked with managing wireless access at a high‑profile, multi‑day sporting event. They lacked end‑to‑end visibility of the wireless infrastructure and their existing tools did not generate timely alerts, creating a risk of slow troubleshooting, user dissatisfaction, and damage to their reputation and future business.

They deployed NETSCOUT nGeniusPULSE (virtual server, collectors, and nPoints) to proactively monitor the network and receive alerts. nGeniusPULSE quickly identified a high‑utilization switch CPU issue and a wireless LAN controller bug that rejected new users as APs filled; the team applied code fixes, closely monitored performance, and received alerting throughout the event. The result was improved attendee and staff experience, lower MTTR, full visibility across ~20,000 devices, better vendor collaboration through detailed reports, and stronger prospects for winning future events.