Case Study: a European-based cloud service provider cuts troubleshooting time from 2 days to 1 hour with NETSCOUT

Cloud Services Provider Cuts Troubleshooting Time from 2 Days to 1 Hour with NETSCOUT

A European-based cloud service provider faced serious service quality issues with its unified communications as a service (UCaaS) offering, including outages that breached SLAs and threatened revenue. Using over a dozen point tools, their IT team required up to two days to troubleshoot problems, which damaged their reputation and customer satisfaction. They turned to NETSCOUT for a solution.

NETSCOUT implemented its nGeniusONE Service Assurance platform with InfiniStream appliances and UC analysis tools. This provided real-time monitoring and visibility, allowing the IT team to rapidly pinpoint issues, such as misconfigurations or network latency. As a result, troubleshooting time was cut from two days to just one hour. This rapid resolution protected the company's revenue and reputation by ensuring SLA compliance and restoring a quality customer experience.