Case Study: City of Los Angeles achieves rapid service assurance and major risk reduction with NETSCOUT nGeniusONE

City of Los Angeles - Customer Case Study

The City of Los Angeles needed better visibility and control over its IT services to manage digital services at scale and keep pace with rapid change. Key challenges included understanding current capacity and forecasting future needs, gaining situational awareness with service‑centric dashboards, and rapidly triaging issues across network, application, and user perspectives.

They deployed the NETSCOUT nGeniusONE Service Assurance Platform (with InfiniStream appliances, nGeniusPULSE and ASI technology) for continuous monitoring and real‑time analytics. The city reported strong improvements in measuring and managing infrastructure and service performance, rated NETSCOUT best‑in‑class or significantly better across cloud, virtualization, UC&C and IoT use cases, achieved 80–100% reductions in business risk and service performance problems, and saw payback within 0–6 months.

City of Los Angeles