Case Study: Chinese Consumer Finance Company protects end-user experience and reduces MTTR with NETSCOUT nGeniusONE

Chinese Consumer Finance Company Protects End User Experience with nGeniusONE

A leading Chinese consumer finance company that pioneered the O2O lending model — operating from fewer than a dozen offices but serving millions and generating over 5 billion RMB annually — was struggling with customer-facing service slowdowns. NetOps and AppOps lacked visibility and historical trend data, so performance problems (including timeouts during loan applications and payments) went undiagnosed until customers were affected; for example, a promotional surge revealed a bottleneck caused by uncompressed images that the teams couldn’t have found quickly without better tools.

The company deployed NETSCOUT’s nGeniusONE Service Assurance with InfiniStreamNG, vSCOUT virtual appliances and an nGenius 5010 packet flow switch to collect wire data, generate smart analytics, and display custom dashboards and alerts. The solution sped root-cause analysis, reduced MTTR, improved uptime and customer retention, and enabled better capacity planning — including avoiding an oversized bandwidth upgrade and saving the company more than 150,000 RMB annually.