Case Study: Children’s Hospital achieves end-to-end telemedicine visibility and faster MTTR with NETSCOUT nGeniusONE

Children’s Hospital Gains Visibility to Assure Telemedicine Performance

A top‑ten U.S. children’s hospital serving hundreds of thousands of patient visits faced growing visibility gaps as telemedicine, EMR, and VoIP use surged during the pandemic. Their existing subscription monitoring tool required costly add‑ons and left IT without the end‑to‑end insight needed to quickly troubleshoot patient‑impacting slowdowns, and they wanted to convert recurring operating costs into a capital purchase using year‑end budget dollars.

The hospital deployed NETSCOUT’s nGeniusONE service assurance platform with InfiniStreamNG appliances and nGenius packet brokers, tapping traffic across data centers, WAN edges, and campuses. The solution delivered comprehensive voice, video, and data visibility, reduced mean time to repair, helped right‑size WAN links to avoid bottlenecks, protected EMR and telemedicine performance, and allowed the team to use capital funds to lower ongoing monthly expenses.