Case Study: Financial Services Industry achieves end-to-end service assurance and real-time visibility with NETSCOUT

Capitalizing on the Digital Transformation Promise

NETSCOUT addresses the acute service-assurance challenges facing financial institutions as they undergo digital transformation: rising customer expectations for seamless omni-channel experiences, massive data and analytics demands, regulatory compliance, and the need for 24/7 availability across branches, ATMs, cloud and trading venues. Outages and slow incident resolution directly threaten revenue, reputation and regulatory obligations, forcing firms to seek real-time visibility and faster problem triage.

NETSCOUT’s nGeniusONE platform, powered by Adaptive Service Intelligence (ASI), delivers end-to-end visibility, smart data from network traffic and complementary sources, and real-time actionable intelligence to quickly diagnose and resolve service degradations. Customers report dramatic results—Fidelity reduced MTTR by 80% and war-room time by 50–75%, and Lincoln National saw MTTR drop by ~95%—yielding faster remediation, improved customer experience, regulatory compliance and lower operational costs.