Case Study: Canadian Retailer achieves rapid service assurance and reduced business risk with NETSCOUT nGeniusONE Platform

Canadian Retailer - Customer Case Study

A large Canadian retail company faced the complexity of managing digital services at scale and rapid change. The organization needed better capacity planning, service‑centric situational awareness, contextual application analysis, and faster root‑cause identification to ensure reliable customer and back‑office services.

The company deployed the NETSCOUT nGeniusONE platform (with InfiniStream appliances and nGeniusPULSE) for continuous, real‑time monitoring and analytics of network traffic. NETSCOUT delivered best‑in‑class visibility across cloud, virtualization, UC&C, IoT and continuous deployment use cases, reduced business risk and improved service performance by 80–100%, and produced measurable payback (customer experience, operational efficiency, new business model support, and collaboration) within 0–3 months.