Case Study: Canadian Public Healthcare Agency achieves uninterrupted patient-care access and rapid issue resolution with NETSCOUT

Canadian Public Healthcare Agency Supports Critical Patient-care Services through Actionable Intelligence

A Canadian public healthcare agency that builds and maintains a nationwide electronic health record system across hundreds of sites needed to ensure “always on” access to critical services like lab results and digital imaging. The IT team lacked comprehensive visibility across geographically dispersed data centers and mixed physical/virtual infrastructure, causing lengthy triage and troubleshooting that risked delays in patient care.

The agency deployed NETSCOUT’s nGeniusONE platform with InfiniStream appliances, vSTREAM virtual probes and nGenius Packet Flow Switches/Taps to capture and analyze network and application traffic end-to-end. This solution delivered pervasive, vendor-independent visibility, automated anomaly detection, faster root-cause identification and reduced mean-time-to-resolve, enabling reliable access to clinical applications, simplified traffic management and improved patient-care service assurance.