Case Study: Leading Provider of Managed Services (BPO) achieves rapid issue resolution and flawless remote-office user experience with NETSCOUT

Business Process Outsourcer Makes User Experience at Remote Offices a Top Priority with NETSCOUT

This leading business process outsourcer (BPO) manages data centers and next‑generation UC, network, application and cybersecurity platforms for commercial and government customers. The IT team lacked visibility into availability and performance of cloud services—especially Microsoft Office 365 and Skype for Business—at remote client locations, and needed wireless discovery/troubleshooting and a standardized portable troubleshooting solution across multiple data centers.

The BPO deployed NETSCOUT solutions including nGeniusPULSE (server and nPoints), OptiView XG portable analyzers, and the existing nGeniusONE/InfiniStream platform to run frequent active tests, perform hop‑by‑hop trace routing and automate local network discovery. As a result, IT now identifies and resolves remote issues before users are impacted, consistently meets client satisfaction, and has reduced costs by standardizing wireless troubleshooting.