Case Study: U.S.-based brokerage and financial services company achieves reliable, high-quality voice trading with NETSCOUT

Brokerage Business Answers the Call for Quality Voice Trading with NETSCOUT

A large U.S. financial services firm serving more than 70 million customers across 5,000+ branches, ATMs, contact centers and brokerages needed better visibility and security assurance for digital transformation projects—most critically a new UC‑rich, voice-based turret trading platform that relied on SIP trunking and IT connectivity. The IT team required deeper UC&C analytics and vendor technology certification to protect trade accuracy and customer experience.

The company expanded its use of NETSCOUT smart data, deploying InfiniStreamNG appliances and nGeniusONE analytics across 20+ brokerage sites to provide real‑time dashboards, SIP and media monitoring, and granular UC performance analysis. Working with NETSCOUT to meet security requirements, IT improved voice quality visibility, reduced the risk of missed trades, and extended ROI from existing Cisco, Avaya and Mitel investments while enabling proactive troubleshooting.