Case Study: Global Government Agency achieves Day-1 carrier-grade EMS call delivery with NETSCOUT

Bringing Borderless Visibility to EMS Call Center Business

A U.S. company that builds scalable EMS call center solutions for government agencies needed to ensure carrier‑grade voice and data delivery from Day 1. With modern EMS traffic spanning voice, text, imaging and video and strict SLAs governing availability, performance and call quality, leadership required end-to-end visibility and real‑time UC&C monitoring to validate service levels and support first responders.

They deployed NETSCOUT’s suite—nGeniusONE, nGeniusPULSE, nPoints, InfiniStreamNG, vSTREAM and PFOS—to provide single‑pane, real‑time views of SIP signaling, call setup, physical and virtual network segments, and continuous availability testing. The result was production readiness on day one, validated SLA compliance, improved communications for citizens and first responders, on‑schedule delivery of the EMS Call Center, and the foundation for multi‑year government contracts.