Case Study: Leading Business Process Provider (BPP) boosts SLA compliance and reduces OpEx with NETSCOUT nGeniusONE

BPP Manages Client Digital Transformation Services with NETSCOUT

A global Business Process Provider (BPP) with more than $10 billion in annual revenue and multiple data centers delivers digital transformation services (hybrid infrastructure, cloud, cybersecurity, application management) for commercial and government clients. Their IT team faced SLA pressure as a legacy monitoring tool failed to detect or alert on network and application performance problems, risking penalties, overspending on troubleshooting, and complicating plans to expand data center operations.

To address this, the BPP standardized on NETSCOUT’s service assurance stack—nGeniusONE with ASI-powered InfiniStreamNG appliances, vSTREAM virtual sensors, nGenius packet flow switches, and Remote Support Engineer services—to gain end‑to‑end visibility across physical, virtual, and cloud environments. The deployment delivered proactive user‑experience monitoring, reduced MTTR and OpEx through technology consolidation and simplified workflows, improved SLA compliance and customer satisfaction, and enabled continued North American data center expansion to support business growth.